Refund Policy

You can request a full refund within 14 days of purchase if you haven't viewed a DURING or AFTER reading. Receiving your BEFORE plan doesn't affect eligibility.

We rely on your confirmation of whether you've viewed a reading.

A sale that has already ended shows its AFTER result when you pay, so that counts as viewed.

If your sale hasn't started, we may extend the refund period. Requests outside the standard conditions are considered individually.

We will refund genuine duplicate charges and billing errors. For service failures we'll provide an appropriate remedy, including a refund where required.

Shopify's approval screen describes app purchases as non-refundable. That is Shopify's general wording. It does not limit this policy or your rights under consumer law.

Nothing in this policy limits rights or remedies available under applicable consumer law.

Email hello@promomate.ai with your Shopify store domain and purchase details.

Approved refunds are processed through Shopify Billing. Refunded sales are cancelled in PromoMate where applicable.

If you paid on our website, email hello@promomate.ai from the address you paid with and say which sale. Approved refunds go back to your card.